What's about RFQ turnaround time?
We promise to provide tooling quotation and finished parts quotation within 3 days and 4 days respectively. But, if time permits, we also provide same-day quotation upon request.

What's about tooling lead time?
It depends on the size and complexity of the specific tool. We will specify it in specific quotation.

Are you accredited to some quality certifications?
We have three plants.
Plant #1 is QS 9000 & ISO 9001:2000 certified to accommodate requirements in automotive industry.
The other 2 plants are ISO 9001:2000 certified.

What are your payment terms and delivery terms?
Generally, we prefer FOB Shenzhen term but request Ex-works terms for low production order amounted less than US$1,500.00.
For tooling, you are supposed to pay 50% deposit with Purchase Order; 30% mid-payment upon submission of T1 samples and 20% balance upon delivery before delivery or before production run in AUTO MOULD facility.
For molding parts, you are supposed to pay us 50% deposit with Purchase Order and 50% balance upon approval before delivery.

Can you help us with shipping?
Yes, we can. As a matter of fact, it will save you money if shipping is arranged from our side, whether it is door to door or port-to-port.
We are working well with several freight forwarders. They have no problem with whether door-to-door or port-to-port service.
But, we are supposed to afford all the shipping cost since, unless otherwise agreed, our transaction will be based on FOB Shenzhen terms.

How can you make sure that the molds you make can fit our molding machines?
Frankly speaking, it is an easy job. Generally, we ask our customers for a copy of molding machine specifications before mold design. With these specifications, we can never make mistake with mold size, K.O pattern, locating ring and sprue bushing sizes, clamping methods, etc.

Are you sure that we can find proper replacement components whenever needed?
Take it easy! Here, in  China, there are many suppliers who can supply components equivalent to these in your market. We can purchase whatever desired components from them.
It will be of great help if you can let us know what standard is prevalent in your market whether it is INCH or METRIC.
But, of course, we can help you out even if you don't know much about it. Having severing overseas market for many years, we know what standard components are prevalent in your area whether you are in North America, Europe, Australia or New Zealand, etc.

What kinds of molds will you supply?
We have three mold making plants, which will supply a wide variety of molds.
Mold size
We can supply molds with length measuring from as small as 100 mm up to as big as 2,500mm.
Mold Life
We are ready to supply mold with life from as short as several hundreds cycles to as long as one million shots.

How can I keep our confidential information from being disclosed?
We are always keeping high standard of Business Ethics. Generally, we sign a Non-disclosure Agreement with our customers upon request. We will handle any information from our customers in strict confidence whether it is for quote purpose or for tooling purpose.

We are concerned about the mold steel. Could you please let me know something about it?
First of all, I can ensure you that most of popular mold steels are available in China. In addition to some good Chinese steels, we are confident that it is an easy job for us to choose  steel suiting your molds.
If you have your own choice, tell us and we will go to find out it or, at least, equivalent grade as requested. And, also, we are  ready to help if you leave the choice to our discretion.
Generally, mold life and plastic type decide which steel is used. Sometimes, special features, such as slender ribs, etc, may also affect the choice of steels. We know the ropes. Trust us!

What's about hot runner?
In theory, we are able to get whatever hot runner systems as requested whether it is DME, HASCO, HUSKY, INCOE, SYNVENTIVE, MOLD-MASTERS or MASTIP, etc.
However, if possible, we suggest YUDO as an alternative to them. It is said that Yudo provides the best Price-Performance ratio. In addition, they have global after-sales service network.

How could I verify the tooling?
First of all, you are warmly welcome to our factory to verify the mold trial run.
If you are not available to watch the trial run, I will send you trail samples together with dimension inspection report, molding conditions as well as video to show you sampling scene.

Is it possible for us to change the mold after trial run?
No problem! We will make any modifications as requested. The minor changes will be free of charge. But, we are supposed to charge you for major changes to cover the modification cost.

I have heard a lot of stories about failure in sourcing in China. What's your opinion on it?
Personally, I think it is caused mostly by inadequate understanding between two sides. For example, almost all molds run in China use LKM Mold base made of SC50 steel equivalent to AISI1050 or DIN1.1730 while, in the USA, AISI 4130 (similar to P20) or even AISI400 series are widely used for high production. If it is not addressed beforehand, tragedy will come up.
We paid special attention on this issue. Most of our salespersons have enough engineering background, which enables them to learn what our customers exactly need. It will help prevent failure from the start.